Service & Maintenance

Our service and maintenance solutions support the safe, efficient and long-term operation of care beds through preventive maintenance, technical training, flexible rental models and reliable spare parts availability.

Service & Maintenance

Reliable performance in daily care starts with the right support behind the scenes. Our Service & Maintenance solutions are designed to keep your care beds running safely and efficiently. From a 24/7 online spare parts shop to flexible rental options, we offer services that adapt to your needs. Our tailored training programs equip your technical staff with the knowledge required for compliant, safe handling and effective maintenance. Comprehensive documentation is provided as standard to support your compliance processes.

Close-up of a new black dual-motor actuator part for an electric adjustable care bed, lying on a workspace surface.

24/7 Spare Parts Shop

The 24/7 online spare parts shop offers a simple and efficient way to order the right components whenever you need them - directly from the manufacturer. Our fast order processing ensures your beds are quickly back in operation. Thanks to the integrated spare parts finder, you can easily identify the required items via serial number.

A large, organized warehouse interior with multiple wooden nursing care beds wrapped in protective plastic, lined up neatly and ready for delivery or rental.

Rental

Rental solutions provide an easy and flexible way to equip care facilities with modern care beds without requiring high initial investments. They ensure clear cost structures and long-term planning reliability, while allowing facilities to remain financially flexible and adapt to changing needs.

A group of healthcare professionals and technical staff attending a practical training seminar inside a showroom, focusing on the features of an adjustable care bed.

Training

Our training programs are designed for technical staff, both with and without electrical qualifications, providing the necessary knowledge for safe handling and maintenance of medical devices. The training includes instruction on electrical safety testing in accordance with EN/IEC 62353, enabling flexible compliance with regulatory requirements for regular inspections.

A professional technician checking the control box and wiring underneath a specialized nursing care bed during a regular maintenance service.

Maintenance

Nursing and hospital beds are subjected to heavy use on a daily basis. Preventive maintenance, which identifies increased wear and tear at an early stage and thus helps avoid costly consequential damage, ensures the long-term operational readiness of your beds. This way, regular professional maintenance can extend the lifespan of your products by up to 30 %.

Choose from our service contract options based on your specific needs or contact us. We also offer safety inspections and maintenance services without a contractual commitment.

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  Annual safety inspection in accordance with § 7 MPBetreibV Inspection report and test documentation Inspection and verification of all electrical and mechanical functions Maintenance according to manufacturer specifications Software/control system updates Rectification of defects during maintenance Discount on spare parts Installation included Spare parts included Regular on-site service appointments

STÜ* Contract

  yes yes

Service Contract: MAINTENANCE

  yes yes yes yes yes yes yes

Service Contract: MAINTENANCE PLUS

  yes yes yes yes yes yes yes** yes**

Service Contract: SERVICE EXTRA

  yes yes yes yes yes yes yes yes yes***

* STÜ = Sicherheitstechnische Überprüfung = Safety Inspection
** During annual maintenance
*** In individual agreement with you, tailored to your needs.